Lobby Hours

Mon to Fri
7:30 am – 5:00 pm

Drive Thru Hours

Mon – Wed – Fri
7:30 am – 4:30 pm

Tue – Thu
7:30 am – 5:30 pm





Emergency / After Hours


HR Fax


Customer Service Email


Customer Service Fax


Automated Clearing House Bank Drafting Available

For information/ authorization form click here.

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HWWS does not make service connections or reconnections on weekends, holidays or after 8 pm Monday thru Friday.

KIOSK / Drop Off Box

You can pay your HWWS water bill, and receive a receipt, 24 hours a day, 7 days a week using your check or credit/debit card at our payment kiosk located at the drop box lane at 134 E. Van Buren. You can still leave your payments in the drop off box located directly above the keyboard of the kiosk, however, no receipt will be given.

Substations for Payments

You must have your current statement to pay at any of the following businesses:

Fees may apply.

  • Compass Bank
    (ALL Harlingen Branches)
  • HEB
  • ACE Cash Express
  • Lopez Supermarkets
  • Speedy Check #35
  • Wal-Mart
  • Sky 1 Digital
  • B & W Finance
  • Express Communications
Street Address

134 E Van Buren
Harlingen, TX 78550

Postal Address

P.O. Box 1950
Harlingen, TX 78551 – 1950