Apply for New Service

To apply for water service, call Customer Service at (956) 430-6100 during regular business hours, Monday – Friday, 7:30 a.m. to 5:00 p.m. and speak to a
representative. Applications can also be emailed to cs@hwws.com, dropped off at our main office, faxed to (956) 430-6106 or filled out and sent using
Docusign. Your first bill only needs to be paid in person or through our drive-through.


Residential Connections

The following items are required to make a Residential connection:

  1. Valid Government Issued Photo Identification
  2. Valid Social Security Card, Passport, or Birth Certificate w/name to match Photo ID
  3. Signed Rental or Purchase agreement with names of parties
  4. Security Deposit plus Service Fee Must Be Paid before release of the connection.
    Residential deposits start at $150.00
    Service Fee $ 15.00 — (next day)
    Service Fee $ 25.00 — (same day)
    **Note** HWWS connections are done between the hours of 1pm – 8pm
  5. A completed Residential Application for service.
    **Note** If the customer making the connection is not the same as the responsible party, a signed authorization must be submitted at the time of application noting who is making the connection on their behalf. ID’s for both individuals be presented at the time of the request.


Commercial or Industrial Connections

The following items are required to make a Commercial or Industrial connection:

  1. A taxpayer ID certificate listing name of business
  2. Valid DL & SS card of responsible party (account must be listed in Individuals name).
  3. A document showing the authority of the Applicant to apply for service at the location requested. Examples: deed or rental, lease, or purchase agreement. The name on the document must match exactly the name of the applicant and must show the service address or a valid description of the property.
  4. Security Deposit plus Service Fee Must Be Paid before release of the connection.
    Commercial or Industrial deposits start at $150.00
    Service Fee $ 15.00 — (next day)
    Service Fee $ 25.00 — (same day)
  5. A completed Application for Service & Wastewater discharge questionnaire.
    **Note** If the customer making the connection is not the same as the responsible party, a signed authorization must be submitted at the time of application noting who is making the connection on their behalf. ID’s for both individuals be presented at the time of the request. The amount of the deposit can be reduced by approximately 50% if a responsible person (officer or owner of the business) provides a Personal Guaranty.
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