OFFICE CLOSING – As a safeguard to limit potential transmission of COVID-19, our offices will be closed to customers and guests effective March 24, 2020 until further notice. We ask all customers who would otherwise visit our offices to use our other options for bill payment and customer service listed here.
YOUR WATER IS SAFE – HWWS remains committed to delivering safe drinking water to our customers regardless of any potential local outbreak of COVID-19. The normal disinfection process we use for water treatment is highly effective against coronaviruses, so rest assured HWWS’s water is safe. For information from the Centers for Disease Control (CDC) on Water Transmission and COVID-19, please click here.
OPERATIONS CONTINUITY PLAN – HWWS follows the latest infection prevention recommendations of local, state and federal health officials, and we have begun implementing internal strategies to keep our employees safe and able to perform the essential operations that ensure your water supply remains safe and uninterrupted.
BEWARE OF FALSE INFORMATION – We urge our customers to be suspicious of any claims about your water service or changes to our normal policies and operations. Notice of any changes will be made only through official channels including this website, press releases from HWWS or the City of Harlingen, information posted inside our offices, or emails directly from hwws.com.
SUSPENSION OF DISCONNECTIONS AND LATE PAYMENT CHARGES – For customers experiencing economic hardship because of the COVID-19 crisis, late payment charges and disconnection of delinquent accounts will be suspended through the end of May. Normal charges for water and sewer service will continue to be assessed on all accounts, and all customers will remain responsible to pay the balance on their bill.

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HWWS Board Meeting 03-25-2020 Audio


Our Commitment


We are committed to the highest quality of potable water for our customers. We take pride in our ongoing purity taste.

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Contact Us


Contact us via phone, email or stop by our office at 134 E Van Buren Ave. in Harlingen TX.
We will be glad to assist you with anything you need.

Office Information

Address: 134 E. Van Buren Ave.
Harlingen, TX 78550

Phone: 956-430-6100

Human Resource Email: hr@hwws.com
Customer Service Email: cs@hwws.com

Mail: P.O. Box 1950
Harlingen, TX 78551

Operational Hours

Office:
Monday – Friday
7:30am – 5:00pm

Drive-thru:
Monday, Wednesday & Friday
7:30am – 4:30pm
Tuesday & Thursday
7:30am – 5:30pm

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