- Dear Valued Customer,
Recently, we informed you about the launch of our new billing software, CUSI, which went live on September 9, 2024.
During the final stages of the transition, we encountered an issue with online payments that requires further attention. As a result, the proposed savings for online payment fees will be delayed.
For now, our current credit card payment fees will remain in place until the matter is resolved.
We appreciate your understanding and patience. Please know that we are working diligently to provide you with the best payment options for your savings and convenience.
Respectfully,
Harlingen Waterworks System
***
Estimado cliente:
Recientemente, le informamos sobre el lanzamiento de nuestro nuevo software de facturación, CUSI, que se puso en marcha el 9 de septiembre de 2024.
Durante las etapas finales de la transición, encontramos un problema con los pagos en línea que requiere más atención. Como resultado, se retrasarán los ahorros propuestos para las tarifas de pagos en línea.
Por ahora, nuestras tarifas de pago con tarjeta de crédito actuales seguirán vigentes hasta que se resuelva el asunto.
Agradecemos su comprensión y paciencia. Tenga en cuenta que estamos trabajando diligentemente para brindarle las mejores opciones de pago para su ahorro y conveniencia.
Atentamente,
Harlingen Waterworks System
- Our Lobby will be closed Friday, September 6, 2024 due to system maintenance.
All services are temporarily unavailable Friday, September 6, 2024 until Monday, September 9, 2024.
We apologize for the inconvenience.
***
Nuestro lobby estará cerrado el viernes 6 de septiembre de 2024 debido al mantenimiento del sistema.
Todos los servicios no estarán disponibles temporalmente desde el viernes 6 de septiembre de 2024 hasta el lunes 9 de septiembre de 2024.
Nos disculpamos por el inconveniente.
Announcement Board
What's New?
What's New?
Recent News
Rate Increase Adopted to Address Improvement Projects and More
During its April 17, 2024 meeting, Harlingen City Commissioners approved an ordinance adopting new water and sewer rates. With the new rate plan adoption, customers will see a portion of
Rate Study Conducted for Proposed Rate Increase
HWWS retained a professional independent consultant to understand how much of a rate increase will be needed to cover operating cost increases and construct necessary improvement projects to ensure HWWS
Connect with Us on Instagram and X
In addition to Facebook, HWWS is now on Instagram and X. Follow the accounts for updates, tips on water conservation, behind-the-scenes glimpses of our work and much more. Harlingen Waterworks
Water Night
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How To Pay Your Bill
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Harlingen Drought Contingency & Emergency Water Management Plan
Harlingen Drought Contingency & Emergency Water Management Plan proposed for adoption at City Commission Meeting October 2, 2019. Public comment welcome. Harlingen Drought Contingency & Emergency Water Management Plan
HWWS in Action
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On September 11 this year, we posted about the problem
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