Service Request

For customer and employee safety, we ask all customers to consider our remote payment and customer service options listed below. For assistance with any option, or to discuss setting up a new account, please call customer service at (956) 406-8001, Monday-Friday 7:30 am to 5:00 pm.

Remote Payment and Customer Service Options

For customer and employee safety, we ask all customers to consider our remote payment and customer service options listed below. For assistance with any option, or to discuss setting up a new account, please call customer service at (956) 406-8001, Monday-Friday 7:30 am to 5:00 pm.


Remote Payment

Autopay – send us a completed Credit/Debit Authorization Form to sign up for automatic bank draft.

Bill Pay – sign up for automatic payment through your bank or financial institution. Contact your bank for details and availability.

Online – create an online account and follow the instructions here to pay by credit or debit card.

Phone – dial our main number (956) 406-8001 and press Option 1-English or Option 2-Spanish then Option 2 to pay by credit or debit card using our automated system.

Drop Box – enclose a check or money order and your payment stub in an envelope and place it in our drop box (drive through Lane 1) anytime 24/7.

Drive-Through – use our three attended lanes (Lane 2, 3, and 4) Monday – Friday 7:30 a.m. – 5:30 p.m. (any payment type).

U.S. Mail – enclose a check or money order with your payment stub and mail to PO Box 1950, Harlingen TX 78551.


Remote Account Management

Online – use our website by clicking here to create an online account.

Email – send us an email at cs@hwws.com. Be sure to include your account name, service address, and account number.

Phone – call our representatives at (956) 406-8001, Monday-Friday 7:30 am to 5:00 pm.

U.S. Mail or Drive-Through Drop Box – enclose a description of your request in an envelope with your account name, service address, and account number.


Water and Sewer Taps, Meters for New Construction, and Development

Contact our HWWS Engineering Department
Emailengineering@hwws.com
Phone – (956) 430-6107

Substations for Payment

You must have your current statement to pay at any of the following business.

Fees may apply.

  • PNC (ALL Harlingen Branches)
  • HEB
  • ACE Cash Express
  • Lopez Supermarkets
  • Speedy Check #35
  • Wal-Mart
  • Sky 1 Digital
  • B & W Finance
  • Express Communications

Frequently Asked Questions (FAQ)

  • You can apply for service online at hwws.com or in person at 121 E Harrison Ave.
  • The first page of the application lists all documents required for connection.
  • Yes, deposits start at $150.00 for residential and $200.00 for commercial accounts.
  • The deposit will stay on the account until the account is closed. The deposit will apply to the final bill and be used to satisfy any final balances on the account.
  • For all garbage related questions contact Public Works at 956-216-5301.
  • Yes, in most cases garbage is included in your bill. If you live outside city limits and the City of Harlingen does not provide services, contact Republic Services at 956-423-7316.
  • There is no fee if you sign up for bank draft with HWWS by filling out our bank draft authorization form and using a checking or savings account. There will be a fee of $1.25 or 2.25% whichever is greater if you sign up on our website.
  • Yes, you can fax your documents, and the fax number is 956-430-6106.
  • Hours of operation are Monday – Friday from 7:30 am – 5:00 pm for our  lobby hours and 7:30 am-5:30 pm for our drive through.
  • Yes, you can pay online with an e-check by registering your account first.
  • See back of bill for code explanation.
  • A late fee will apply if payment is not received by the due date before the close of business hours. Failure to receive your bill does not waive customer’s responsibility for timely payment.
  • Services terminated for any reason may not be re-instated until the following business day.
  • Info available on website at hwws.com.
  • Info available on website at hwws.com.
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