FAQ

  • You can apply for service online at hwws.com or in person at 121 E Harrison Ave.
  • The first page of the application lists all documents required for connection.
  • Yes, deposits start at $150.00 for residential and $200.00 for commercial accounts.
  • The deposit will stay on the account until the account is closed. The deposit will apply to the final bill and be used to satisfy any final balances on the account.
  • For all garbage related questions contact Public Works at 956-216-5301.
  • Yes, in most cases garbage is included in your bill. If you live outside city limits and the City of Harlingen does not provide services, contact Republic Services at 956-423-7316.
  • There is no fee if you sign up for bank draft with HWWS by filling out our bank draft authorization form and using a checking or savings account. There will be a fee of $1.25 or 2.25% whichever is greater if you sign up on our website.
  • Yes, you can fax your documents, and the fax number is 956-430-6106.
  • Hours of operation are Monday – Friday from 7:30 am – 5:00 pm for our  lobby hours and 7:30 am-5:30 pm for our drive through.
  • Yes, you can pay online with an e-check by registering your account first.
  • See back of bill for code explanation.
  • A late fee will apply if payment is not received by the due date before the close of business hours. Failure to receive your bill does not waive customer’s responsibility for timely payment.
  • Services terminated for any reason may not be re-instated until the following business day.
  • Info available on website at hwws.com.
  • Info available on website at hwws.com.
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