Customer Service Options During HWWS Office Closure

With the closure of our customer service lobby effective Tuesday, March 24, we ask all customers who normally visit our offices to begin using the remote payment and customer service options listed below.

No walk-ins will be taken during the office closure. To avoid long lines expected at our drive through, customers are encouraged to use one of our other options.
For assistance with any option, or to discuss setting up a new account, please call customer service at 430-6100, Monday-Friday 7:30 am to 5:00 pm.
Remote Payments
Autopay – send us a completed Credit/Debit Authorization Form to sign up for automatic bank draft.
Bill Pay – sign up for automatic payment through your bank or financial institution. Contact your bank for details and availability.
Online – create an online account and follow the instructions here to pay by credit or debit card.
Phone – dial our main number 430-6100 and press Option 1 to pay by credit or debit card using our automated system.
Drop Box – enclose a check or money order and your payment stub in an envelope and place it in our drop box (drive through Lane 1) anytime 24/7.
Drive Through – use our two attended lanes (Lanes 2 and 3) Monday-Friday 7:30 am through 5:30 pm (any payment type).
U.S. Mail – enclose a check or money order with your payment stub and mail to PO Box 1950, Harlingen TX 78551.
Remote Account Managementupdate account information, request payment extension, and reconnect or disconnect service
Online – use our website by clicking here to create an online account.
Email – send us an email at cs@hwws.com. Be sure to include your account name, service address, and account number.
Phone – call our representatives at 430-6100, Monday-Friday 7:30 am to 5:00 pm.
U.S. Mail or Drive Through Drop Box – enclose a description of your request in an envelope with your account name, service address, and account number.

WATER AND SEWER TAPS, METERS FOR NEW CONSTRUCTION, AND DEVELOPMENT – contact our HWWS Engineering Department
Phone956-430-6107
Emailengineering@hwws.com

Service Request

To request a disconnection, reconnection, payment extension, mailing address change, phone number change or to request an email of your monthly bill, please fill out and submit the form below.